We're taught to be nice, polite, and to not hurt feelings. This makes it difficult to have conversations where we will be communicating bad news, or pointing out deficiencies. Anytime we have to tell someone anything we don't think they will want to hear... it is a difficult conversation to have. But realizing that sometimes hearing difficult things is the only way a person will be able to move forward, growing into a new path. Whether it's delivering bad news, or telling an employee they need to make improvements, the information is the focus, and it's meant to help the person in some way -- not to hurt the person. Performance reviews are one area managers frequently struggle to be honest, because they feel a negative review, or making critical comments, will discourage or anger the employee. This course teaches the best ways to communicate difficult messages, while also turning the discussion into a positive, growth-focused experience.
Once enrolled, you will have access to this course through December 31, to watch at your convenience.
2 training hours / mental health
Amy Morgan, MSC - Executive Training Director and Founder of Academy Hour -------------- Dr. John Duncan - PhD in Neuroscience and 27 years in law enforcement from the Oklahoma State Bureau of Narcotics and Dangerous Drugs Control as Chief Agent. -------------- Byron Curtis Ph.D. F-ABFT, Chief Forensic Toxicologist, Office of the Chief Medical Examiner – State of Oklahoma, Toxicology Laboratory Director -------------- Dr. Henry Cloud, Doctor of Philosophy (Ph.D.), Clinical Psychology, Biola University. Dr. Cloud is an acclaimed leadership expert, psychologist, and best-selling author. -------------- Dr. Colleen Halupa is the Dean of Online Education at East Texas Baptist University. She has an Ed.D in Curriculum and Instruction, Educational Leadership and Management, a masters and bachelors in health care administration and is a nationally certified clinical laboratory scientist. -------------- Jessica Smith is currently a graduate student in the Human Relations Department at the University of Oklahoma. Prior to graduate school, she worked as a group therapist at the University of Oklahoma Health Sciences Center and as a Forensic Interviewer for 8 years.