OD024| 9-1-1 Operator Strength in Crisis
9-1-1 operators have a very unique role in crisis management. Managing the calls that come to them requires an in-the-moment, urgent ability to handle crisis and trauma. Call-takers and dispatchers need to multi-task, communicating with the caller in crisis as well as relaying the situation to response teams.
This course includes on-the job crisis intervention techniques and listening skills for managing calls. But 9-1-1 operators have more to deal with than just the on-the-job call management. They also must be sure to maintain a high level of personal resilience & well-being that the job can often break down. This course covers mental, emotional & physical health as an avenue to job resilience, and teaches methods for self-debriefing between calls and after a tough shift.
2 hours / mental health
Amy Morgan, MSC - Executive Training Director and Founder of Academy Hour -------------- Dr. John Duncan - PhD in Neuroscience and 27 years in law enforcement from the Oklahoma State Bureau of Narcotics and Dangerous Drugs Control as Chief Agent. -------------- Byron Curtis Ph.D. F-ABFT, Chief Forensic Toxicologist, Office of the Chief Medical Examiner – State of Oklahoma, Toxicology Laboratory Director -------------- Dr. Henry Cloud, Doctor of Philosophy (Ph.D.), Clinical Psychology, Biola University. Dr. Cloud is an acclaimed leadership expert, psychologist, and best-selling author. -------------- Dr. Colleen Halupa is the Dean of Online Education at East Texas Baptist University. She has an Ed.D in Curriculum and Instruction, Educational Leadership and Management, a masters and bachelors in health care administration and is a nationally certified clinical laboratory scientist. -------------- Jessica Smith is currently a graduate student in the Human Relations Department at the University of Oklahoma. Prior to graduate school, she worked as a group therapist at the University of Oklahoma Health Sciences Center and as a Forensic Interviewer for 8 years.