WEBINAR

De-Escalation

(Managing Intense Situations)

 

Hosted by Amy Morgan, MSC - Academy Hour

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With or without the use of force, de-escalation techniques can help any intense situation. Knowing how to calm yourself, keep the situation under control, and calm someone else can make the difference between a positive or negative outcome. This course teaches the importance of a de-escalation mentality, personal triggers, assessing and re-assessing a situation continuously, making decisions about handling of a situation, different types of interactions with different types of people, and also includes some practice exercises to help you develop your skills.

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