This full training course is designed to provide the basic essentials needed to begin an entry-level administrative assistant position, but also adds in helpful lessons on becoming an exceptional employee as well.  The lesson content prepares you for the Certified Administrative Assistant certification examination.

GOALS & OBJECTIVES:

1. The student will be able to identify what is expected of an Administrative Assistant and what career opportunities are available;

2. The student will be able to list the essential skills necessary to work in an administrative assistant role, including software programs and office equipment frequently used;

3. The student will gain an understanding of standard office machines and mailing & shipping services used;

4. The student will gain an understanding of proper telephone skills and etiquette when representing the employer as an administrative assistant;

5. The student will be able to arrange travel and meetings for a supervisor, and will gain an understanding of the best methods for communicating details;

6. The student will be able to identify the importance of, and methods for, managing time, records, and calendars;

7. The student will be able to demonstrate proper filing and alphabetizing methods;

8. The student will be able to perform basic bookkeeping skills and have an understanding of more detailed skills that may need to be acquired through additional training;

9. The student will gain an understanding of the importance of having good people skills, communicating clearly, and acting in a professional, service-oriented manner;

10. The student will gain basic skills used in sending & receiving email, including proper methods for written & mailed communications;

11. The student will be able to identify proper dress code and behavior for the workplace, as well as when interviewing;

12. The student will be able to differentiate between simply performing the duties of a job, and being exceptional in the role.

Topics covered are:

LESSON ONE
Career options and possibilities
Expectations of an Administrative Assistant

LESSON TWO
Basic clerical skills necessary to do the job
Software you’ll need to know and computer systems at work
Tools of the Trade

LESSON THREE
Standard office machine use
Mail and shipping services

LESSON FOUR
Telephone skills & etiquette

LESSON FIVE
Travel arrangements

LESSON SIX
Meeting setup
Taking meeting minutes

LESSON SEVEN
Organizational skills
Time management and priorities
Keeping accurate records
Appointments and calendars

LESSON EIGHT
Sorting, filing and correctly alphabetizing

LESSON NINE
Bookkeeping

LESSON TEN
People skills
Communication skills

LESSON ELEVEN
Professionalism, excellence and service

LESSON TWELVE
E-mail communications
Memos / The business letter

LESSON THIRTEEN
Dressing for success
Resume and interview skills

LESSON FOURTEEN
A step above the rest - being exceptional

This training course prepares students for the Certified Administrative Assistant (CAA) certification examination, which is comprised of 75 multiple choice questions.